FAQ

How long does delivery take?

Orders generally arrive approximately 2 to 3 weeks after shipment. Processing, carrier volume, weather, destination, customs review, and other conditions outside our control can affect timing.

When will I receive tracking?

Tracking is emailed after your order is prepared and transferred for shipment. It can take several business days for the carrier's first scan to appear.

Can I change or cancel an order?

Email service@nuviory.com as soon as possible. We will try to help, but an order cannot be changed or canceled after fulfillment has begun.

What is the return window?

Eligible products may be requested for return within 30 days of delivery. Items must meet the conditions in our Return Policy, and a return must be authorized before it is sent.

What if my item arrives damaged or incorrect?

Email us within seven days of delivery with your order number and clear photos of the product and packaging. We will review the information and provide the appropriate next step.

Will my order arrive in one package?

Items may ship separately depending on availability and fulfillment routing. Separate tracking details may be issued, and you will not be charged additional shipping solely because an order is split.

Are duties or import charges included?

When cross-border charges apply and are not collected at checkout, the recipient is responsible for them. Requirements are determined by the destination authority.

How can I contact Nuviory?

Email customer care at service@nuviory.com. Please include your order number when contacting us about a purchase.