Shipping Policy

Effective August 16, 2026

This Shipping Policy applies to purchases made through the Nuviory online store.

Order Processing

Most orders are prepared within 2 to 5 business days after payment verification. Orders placed during promotions, weekends, holidays, or unusually high demand may require additional processing time. An order may be held while we verify payment or delivery details.

Estimated Delivery

Delivery generally takes approximately 2 to 3 weeks after shipment. This is an estimate, not a guaranteed delivery date. Carrier capacity, severe weather, destination conditions, customs review, and other events outside our reasonable control may cause earlier or later arrival.

Tracking

When tracking is available, it will be sent to the email used at checkout. A tracking number may take several business days to show its first carrier scan. Customers are responsible for monitoring tracking and promptly collecting packages held by a carrier.

Separate Shipments

An order may arrive in more than one parcel. Separate tracking numbers may be provided, and parcel arrival dates may differ.

Delivery Information

Customers must provide complete and accurate delivery information at checkout. If you notice an error, email service@nuviory.com immediately. We cannot guarantee changes after fulfillment starts and are not responsible for delays, loss, or additional costs caused by inaccurate information supplied by the customer.

International Duties and Taxes

If an order crosses a border, import duties, taxes, brokerage charges, or customs requirements may apply. Unless collected at checkout, these amounts are the recipient's responsibility. Nuviory cannot control decisions or delays by customs authorities.

Delayed, Lost, or Delivered Packages

If tracking has not updated for an extended period or a parcel appears lost, email us with your order number. We will review available carrier information. A carrier's delivered scan does not automatically establish eligibility for a refund; we may ask you to check the delivery area and contact the carrier while we investigate.

Questions

For shipping assistance, email service@nuviory.com.